Users will be able to differentiate incoming calls from an auto attendant or call queue before they answer the call. Handling an auto attendant or call queue call You can create single or multiple call queues for your organization. An auto attendant lets callers move through the menu system, place calls, or locate users by using a phone keypad (DTMF) or voice inputs using speech recognition.Ĭloud call queues include greetings that are used when someone calls in to a phone number for your organization, the ability to automatically put the calls on hold, and the ability to search for the next available call agent to handle the call while the people who call are listening to music on hold. ![]() What are auto attendants and call queues?Ĭloud auto attendants provide a series of voice prompts or an audio file that callers hear instead of a human operator when they call in to an organization. Teams users can receive and answer calls from Cloud auto attendants and call queues directly from their Teams client.
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